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ISO/IEC 27001 Certified
24×7 Dubai SOC & NOC
Managed Security Services
Home/Services/Infrastructure AMC

Managed Infrastructure AMC

This isn't a break/fix contract you call when something dies. DMATICS Infrastructure AMC is operated through our 24×7 NOC and agentic AI layer, your servers, storage, firewalls, and switches are monitored continuously, and AI predicts failures before they happen. Preventive maintenance, firmware management, and vendor escalation, all driven by live telemetry under one SLA.

24×7 Dubai OperationsISO 27001 CertifiedSingle SLA

What this service covers

01

Server AMC

Dell/HPE server support, hardware health, firmware review, and lifecycle planning, monitored live by the NOC.

02

Storage AMC

SAN/NAS support, storage health checks, capacity planning, and performance review.

03

Switch AMC

Core, distribution, access, and SAN switch support with preventive maintenance.

04

Firewall AMC

Firewall policy review, health checks, HA validation, upgrades, and vendor escalation.

05

Wireless AMC

Controller and access-point support, coverage review, and performance management.

06

Hypervisor Support

VMware, Hyper-V, and Nutanix operations, cluster health, and capacity planning.

07

NOC-Integrated Monitoring

Every device under AMC is watched 24×7 from the DMATICS NOC, the same command centre, the same SLA, one accountable team.

08

AI-Predictive Maintenance

Agentic AI reads live telemetry to flag firmware, EOS/EOL, and failure risk before it becomes downtime, maintenance driven by data, not just the calendar.

Delivered as standard

  • 24×7 NOC-integrated monitoring
  • AI-driven predictive failure alerts
  • Preventive maintenance schedule
  • Break/fix with OEM escalation
  • Firmware, EOS/EOL & patch lifecycle management
  • Single SLA across all hardware vendors
24/7
NOC monitoring
0×
preventive checks / year
0
SLA across all hardware
0%
UAE-based engineers

Pairs well with

ISO/IEC 27001 Certified Security Operations Provider

Ready to unify your IT & security?

Start with a complimentary posture assessment, no cost, no obligation. Live command-centre coverage in weeks, not months.

Schedule a consultation
DMATICS AICommand Center Assistant